1.1 - The prices of our products are indicated in euros all taxes included. Shipping costs are the responsibility of the buyer.

1.2 - All orders regardless of their origin are payable in euros.

1.3 – reserves the right to modify its prices at any time but the products will be invoiced on the basis of the rates in force at the time of the recording of the orders subject to availability on this date.

1.4 - Retention of title clause: the products remain the property of until full payment of the price by


On the Internet :

Contractual information is presented in French and will be the subject of a confirmation containing this contractual information at the latest at the time of delivery. reserves the right to cancel or refuse any order from a customer with whom there is a dispute over payment or abuse related to a previous order.


You declare to have read and accepted these Terms and Conditions of Sale before placing your order. Validation of your order is therefore acceptance of these Terms and Conditions. Unless proven otherwise, the data recorded by constitute the proof of all transactions made by and its customers.


Our product offers and prices are valid as long as they are visible on the site within the limits of available stocks. For products not stored in our warehouses, our offers are valid subject to availability at our suppliers. In this context, indications on the availability of products are provided at the time of placing your order. This information coming directly from our suppliers can not prevent the existence of possible errors or modifications. In the event of unavailability of product after placing your order, we will notify you by mail or mail as soon as possible. Your order will be automatically canceled.



Products purchased are only delivered in the countries pre-selected in the drop-down "country". The times indicated are average times and correspond to the processing times and delivery for products to mainland France and Monaco. The products are delivered to the delivery address you indicated during your order. can not be held responsible for the consequences due to a delay of routing and in this case will inform you by mail.


You must notify to all reservations on the delivered product (for example: damaged parcel, already opened ...) within 3 days following the reception of the product. Then, according to the cases defined in article 5.3 below, you will be able to profit from the conditions of exchange and refund provided for in this article. We ask you not to receive a damaged package (cardboard with visible traces of opening and / or deterioration). Indeed, parcels leaving the warehouses of are always impeccable, and must be delivered to you in this state. If a damaged package has been left in your mailbox or your guard has received it, the package is considered "accepted as is". If no reservation has been issued within 3 days, we will not be able to consider the possible disappearances, nor to make a compensation.


We promise to refund or exchange defective products or not corresponding to your order. In this case we thank you kindly to report in detail by mail and send us the (s) product (s). will proceed to the exchange of the product (s). Any claim made outside this period can not be accepted. Products must be returned to us in the condition in which you received them with the original packaging. In any case, you benefit from the provisions of the legal warranty including those relating to the guarantee of hidden defects. The provisions of this article do not prevent you from benefiting from the right of withdrawal (satisfied or reimbursed) provided for in article 8.


Payment of your purchases can be made:

    • By Visa, MasterCard, Maestro, American Express, Discover, Carte Bleue, Carte Aurore, Carte Cofinoga, and other payment methods offered by Paypal (no Paypal account required!)
    • Through your PayPal account
    • By check: it must be issued by a bank domiciled in Metropolitan France and sent to Les Jardins Suspendus /, 22 Grande Rue, 51430 Tinqueux, FRANCE. The cashing of the check is done when the product is sent.
    • By bank transfer using our National Bank Identification (RIB):
      Bank: Crédit Agricole, 25 rue Libergier, 51100 REIMS, FRANCE
      Account name: LES JARDINS SUSPENDUS
      Bank code: 10206
      Box code: 00087
      Bank account number: 04737478740
      RIB Key: 24
      Or our International Banking Identification (IBAN)
      IBAN: FR76 1020 6000 8704 7374 7874 024
      In order to process the order immediately, you can send us the proof of transfer using the contact us page.
    • By credit card by phone, your order can also be set by phone by giving us your credit card information, contact us in this case in a confidential at +


Refunds of products in the cases referred to in Articles 5 and 8 will be made within a period of 30 days or less after the receipt of the products by us. The refund will be made at the choice of by credit to your bank account or by check sent to the name of the customer who placed the order and to the billing address.


You have a period of 30 days from receipt of your order to return the product (s) that will not suit you. The return costs are the responsibility of the customer (free in case of exchange). The return procedure is included in the "Satisfied or reimbursed" section of the homepage. This right of return can only be accepted for products returned in perfect condition, in their original packaging and accompanied by a copy of the invoice within 30 days. Items returned incomplete, damaged, damaged or soiled by the customer will not be returned.


Our site uses the services of the payment platform. When you register your banking data, you access directly to this banking platform which is the object of an optimal security system. The credit card number does not go unencrypted over the internet and is sent directly to the secure server of our banking partner. only receives a transaction number.


For any information or question, our customer service is at your disposal by mail:
Les Jardins Suspendus / , 22 Grande Rue, 51430 Tinqueux, FRANCE.

We remind you that for information on orders already made or in progress, you can log on to the [Your Account] tab accessible from each page of the site.


All texts, comments, works, illustrations and images reproduced on are reserved under copyright, as well as intellectual property rights and for the whole world. As such and in accordance with the provisions of the Code of Intellectual Property, the use for private use subject to different provisions or more restrictive code of intellectual property is allowed. Any total or partial reproduction of the site is strictly prohibited.


The customer declares and guarantees that he knows perfectly the characteristics and the constraints of the Internet, and in particular that the transmission of data and information on the Internet only benefit from a relative technical reliability, these circulating on heterogeneous networks with different technical characteristics and capabilities that disrupt access or make it impossible at certain times. In addition, the photos are provided for illustrative purposes. We invite you to refer to the description of each product to know the specific characteristics. In case of manifest error between the characteristics of the product and its representation and / or the conditions of the sale, can not be held liable. In case of hypertext links pointing to other sites from, it will not be responsible for the content of the information provided on these sites after activation of these links.


This agreement is subject to French law. The language of this contract is French. In case of dispute with professionals and / or traders, the courts of Paris (France) will be competent.

ARTICLE 15 - NOMINATIVE INFORMATION is committed to maintaining the confidentiality of the data you communicate. They will only be used for the processing of your orders and the products that interest you. You can follow your orders in the [My Account] area and be informed of news by subscribing to the newsletter. Our site is also designed to be particularly attentive to the needs of our customers. This is one of the reasons why we use cookies. They signal your passage on our site and are therefore used by only in order to improve the personalized service that is intended for you. Accordingly, in accordance with the Data Protection Act of 6 January 1978, you have the right to access, rectify and oppose personal data about you. For this it is enough to us to make the request by mail or by mail indicating us your name, first name, address and if possible your customer reference by mail:
Les Jardins Suspendus / , 22 Grande Rue, 51430 Tinqueux, FRANCE.


You benefit from the legal guarantee of conformity (articles L. 211-1 and following of the Code of the Consumption) and the guarantee of the latent defects (articles 1641 and following of the Civil Code)